General Terms and Conditions of Sale

The following General Terms and Conditions of Sale together with the documents referred to below, including the Privacy Policy govern the offer and sale of products on our website "senseoflake.com". Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

The products purchased on senseoflake.com are sold directly by Meta Spa Divisione Gala with registered offices in Viale Masia 34, 22100 Como – Italy (hereinafter “We” “Us” “Our”).

1. Our Business Policy

1.1 The present General Conditions of Sale will apply when a purchase of products will be made through the Website by users qualifying as “Clients” and senseoflake.com

The Website is committed to the sale to Consumers, if one or more sales to persons who do not qualify as Consumers occurs, these General Terms and Conditions of Sale will apply, but with the following waivers:

• the Buyer will not have the right to withdraw from the purchase as in art. 8 in the present Conditions of Sale;
• the Buyer will not benefit of the guarantee on the products as in art. 3 of the present Conditions;
• the Buyer will not benefit of all the legal safeguards that protect the Consumer and are guaranteed by law.

1.2 Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website. Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

1.3 To use the Service Users may register or create a User account, providing all required data or information in a complete and truthful manner. Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions. Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.

By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users are required to immediately and unambiguously inform Us via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

1.4 Account termination

Users can terminate their account and stop using the Service at any time by directly contacting Us at the contact details provided in this document.

1.5 Account suspension and deletion

We reserve the right, at our sole discretion, to suspend or delete at any time and without notice, User accounts which we deem inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

1.6 Content on this Website

Unless where otherwise specified or clearly recognizable, all content available on this Website is owned or provided by Us or its licensors.

We undertake its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

1.7 Rights regarding content on this Website - All rights reserved

We hold and reserve all intellectual property rights for any such content. Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by Us are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

1.8 Access to external resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that We have no control over such resources and are therefore not responsible for their content and availability. Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions.

2. How to Execute a Contract with Us

2.1 To place an order for the purchase of one or more products on senseoflake.com, you must fill out the online order form and send it electronically to Us, following the relevant instructions.

2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and Italian taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products, in accordance with consumer protection legislation.

2.3 An order shall be deemed submitted when We receive your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form entering in your personal account or by checking your email inbox.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 After your order form has been submitted, We will process your order.

2.8 We may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that We have not carried out your purchase order specifying the reasons thereof. If the products displayed on senseoflake.com are no longer available at the time of your last access or once We have received your order form, We shall inform you of the unavailability of the ordered products within thirty (30) days from the day after We have received your order. If the order form has been sent and the price has been paid for items that are no longer available, We will refund the amount paid for those items.

2.9 By submitting an order form to Us, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Us. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on senseoflake.com.

2.10 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on senseoflake.com, through links, including the General Terms and Conditions of Use and Privacy Policy.

2.11 Upon submission of an order form, We shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).

2.12 We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. We shall not be held liable.

2.13 Website users can access all over the world, and the Website may contain references to products that are not available or cannot be purchased in the country of the visitor to the Website.

3. Guarantees and Product Price Indication

3.1 We do not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.2 The main characteristics of products are shown on senseoflake.com on each product page. While products on this website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased product.

3.3 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.4 Orders made from a country site different from the one you are shipping to, or to addresses to which We cannot ship, will be automatically cancelled.

3.5 As a Consumer (as defined at section 1.1 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

3.6 All products sold by the Us are covered by a guarantee for lack of conformity, as provided by the applicable law. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.

3.7 Slight differences and imperfections are to be considered a proof of handmade quality and the unique character and origin of the products. In any case the Customer is requested to provide a photographic proof of the defect, where the product is visibly placed inside the original package. If the package or the packages of products ordered by the Customer reach their destination in a visibly damaged condition, the Customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked" delivery proof.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by Us except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police.

5. Customer Care

5.1 For any information please write to info@senseoflake.com.

6. Privacy

6.1 You will find information on how we process your personal data by clicking on Privacy Policy.

6.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of senseoflake.com.

6.3 For further information on our Privacy Policy you can contact us at info@senseoflake.com.

7. Governing Law

7.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce. Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.

7.2 Any disputes will be settled by the Court of Como, Italy.

8. Amendments and updates

8.1 The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on senseoflake.com.